1. Prices
- Monthly membership: from £30 per player per month; Girls Only is £60 per month. Eligible sessions remain subject to capacity.
- Pay As You Play: £35 per session.
2. How payments are taken
Payments are processed securely by Stripe. Memberships are charged monthly in advance on the same date each month from the date you join. Pay As You Play sessions are charged at the time of booking. We never see or store your card details.
3. Failed payments
If a payment fails we email you and retry. You have a 7-day grace period to update your card in the billing portal. If payment is still outstanding after that, membership may be paused until it is settled.
4. Cancelling a membership
- You may cancel through the parent portal or by emailing us, with at least 30 days’ notice before your next billing date.
- Your child can continue attending until the end of the final paid billing period.
- We do not part-refund a month once it has started, except where required by law or where we have cancelled sessions.
5. Pay As You Play bookings
Pay As You Play bookings are non-refundable, as stated in our terms and conditions.
- Bookings are non-refundable once payment is made, including for non-attendance.
- If you cannot make a session, contact us — where we reasonably can, we will transfer your place to another session as a goodwill gesture, but this is not guaranteed.
- If we cancel a session, your booking is transferred to another session or refunded in full (see section 6).
6. Sessions we cancel
If we cancel a session, Pay As You Play bookings will be transferred to another suitable session or refunded in full. Monthly membership entitlement continues. If we cancel an unusual number of sessions in one month, we may also apply a goodwill credit to affected memberships.
7. Illness and long-term absence
Where a player cannot attend for four weeks or more because of injury or illness, contact us and we will normally pause the membership rather than refund it.
8. How refunds are made
Approved refunds go back to the original payment card, usually within 5–10 working days. Every refund is recorded against your family record and you receive email confirmation.
9. Disputes
Please contact us before raising a chargeback so we can resolve it directly. See also our terms and conditions.